Terms and Conditions Aorta Tours
(Updated March 2022)
Dutch law applies exclusively to all agreements concluded subject to these terms and conditions.
Stichting Architectuurcentrum Aorta, Ganzenmarkt 3, 3512 GC Utrecht, The Netherlands;
Person or organization who instructs AORTA to organize one or more tours;
Visiting one or more locations and/or buildings, including information on these locations and/or buildings.
Acceptance of our terms and conditions
These terms and conditions apply as soon as the customer, in writing (including e-mail) or verbally, instructs AORTA to organize one or more tours. Other terms and conditions are not accepted by AORTA.
Guided tours for groups in Utrecht are permitted. AORTA adheres to current government regulations to prevent the spread of Corona and expects the same of tour participants. See also under Cancellation.
The costs for standard tours offered by AORTA are € 120 per hour and € 160 for 1.5 hours. Every extra half hour costs € 30 extra. The costs mentioned are per tour with one guide and exclude 21% VAT. For tours offered for primary education purposes, a 10% discount will be applied. AORTA can arrange custom tours. Depending on the question, AORTA will charge additional preparation costs. The customer will be notified in advance.
Full payment of the total amount owed should be received by AORTA two weeks after receipt of the confirmation of a tour and at least five days before the start of the tour. Payment must be made on account number: NL14 INGB 067.53.00.576, to the attention of Stichting AORTA. A payment must include the reference number of the tour.
If changes have to be made to the invoice, or additional details (a.o. purchase orders) have to be added, AORTA wil have to charge an additional € 50 administration costs.
Cancellation by the customer
The customer has the right to cancel an agreement under the terms set out below. Cancellation is made in writing (including by e-mail). The cancellation date is the date on which AORTA receives the cancellation. In case of cancellation, Aorta will charge the customer the following costs:
1. If canceled up to 3 days prior to the tour, 50% of the total amount due will be charged.
2. If canceled within 3 days of the tour, or if a group (without notification) is not present at the agreed departure point in time, the total amount will be charged.
Cancellation by AORTA
AORTA reserves the right to cancel a tour in case of unforeseen circumstances. In that case, AORTA will not charge any costs to the customer. Amounts paid by the customer to AORTA will be refunded within 30 days. The customer can never claim compensation or refund of more costs than the amount payed to AORTA.
Cancellation due to changes in the corona regulation
If the tour is canceled due to changes in the government corona regulation, AORTA is forced to charge a €50 administration fee.
Start of a tour
In case the customer is unable to report on time at the agreed departure point, AORTA requests the customer to contact the guide directly by telephone. The tour is shortened by the amount of time the group is late. This is not deducted from the total amount. The customer may, in consultation with the tour guide, agree on an extended tour. AORTA reserves the right to charge additional costs (30 euros excluding 21% VAT, half an hour) provided that the customer is informed about this by the guide. If the customer does not inform the guide by telephone about a delay, the guide waits for a maximum of fifteen minutes at the agreed departure point. If the customer does not arrive within fifteen minutes, AORTA reserves the right to cancel the tour without any refund of costs.
To ensure the quality of the tours, a maximum group size of 20 people is used for walking tours and 10 people for bike tours. As soon as the group size exceeds these numbers (excluding the guide) AORTA offers one or more guides at additional cost. Only in agreement with AORTA can be deviated from the foregoing.
AORTA devotes the utmost care to organizing the tours. AORTA nor the guides acting under the responsibility of AORTA can be held liable for any damage -in any form- suffered by the customer and/or other participants of the group.