Terms and Conditions Aorta Tours

[Updated: 8 August 2023]

Dutch law applies exclusively to all agreements concluded subject to these terms and conditions.

Definitions

AORTA:
Stichting Aorta, Kaap Hoorndreef 66, 3563 AW Utrecht, The Netherlands;

Customer:
Person or organization who instructs AORTA to organize one or more tours;

Tour:
Visiting one or more locations and/or buildings, including information on these locations and/or buildings.

Acceptance of our terms and conditions
These terms and conditions apply as soon as the customer, in writing (including e-mail) or verbally, instructs AORTA to organize one or more tours. Other terms and conditions are not accepted by AORTA.

Costs
The cost of the tours depends on the duration and the number of participants. The rates mentioned are exclusive of 21% VAT.

AORTA can arrange custom made tours. The additional preparation costs for custom made tours are €100.00 per hour. The customer will be notified in advance of these additional costs.

Group size
For walking tours there is a minimum of 10 participants and a maximum of 20 participants per guide. A fixed number of 10 participants per guide applies to bicycle tours. As soon as the group size exceeds this number, AORTA deploys one or more extra guides. It is only possible to deviate from the foregoing in consultation with AORTA.

Payment
Full payment of the total amount owed should be received by AORTA two weeks after receipt of the confirmation of a tour. Payment must be made on account number: NL14 INGB 067.53.00.576, to the attention of Stichting Aorta. A payment must include the reference number of the tour.

Cancellation by the customer

The customer has the right to cancel an agreement under the terms set out below. Cancellation is made in writing (including by e-mail). The cancellation date is the date on which AORTA receives the cancellation. In case of cancellation, Aorta will charge the customer the following costs:

1. If canceled up to 5 days prior to the tour, 50% of the total amount due will be charged.
2. If canceled within 5 days of the tour, or if a group (without notification) is not present at the agreed departure point in time, the total amount will be charged.

Cancellation by AORTA
AORTA reserves the right to cancel a tour in case of unforeseen circumstances. In that case, AORTA will not charge any costs to the customer. Amounts paid by the customer to AORTA will be refunded within 30 days. The customer can never claim compensation or refund of more costs than the amount payed to AORTA.

Start of a tour
In case the customer is unable to report on time at the agreed departure point, AORTA requests the customer to contact the guide directly by telephone. The tour is shortened by the amount of time the group is late. This is not deducted from the total amount. The customer may, in consultation with the tour guide, agree on an extended tour. AORTA reserves the right to charge additional costs (30 euros excluding 21% VAT, half an hour) provided that the customer is informed about this by the guide. If the customer does not inform the guide by telephone about a delay, the guide waits for a maximum of fifteen minutes at the agreed departure point. If the customer does not arrive within fifteen minutes, AORTA reserves the right to cancel the tour without any refund of costs.

Liability
AORTA devotes the utmost care to organizing the tours. AORTA nor the guides acting under the responsibility of AORTA can be held liable for any damage -in any form- suffered by the customer and/or other participants of the group.

Utrecht, 8 August 2023

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