Terms and Conditions Aorta Tours (June 2017)

Dutch law applies exclusively to all agreements concluded subject to these terms and conditions.

Definitions
AORTA:
Stichting Architectuurcentrum Aorta, Ganzenmarkt 3, 3512 GC Utrecht, The Netherlands;

Customer:
Person or organization who instructs AORTA to organize one or more tours;

Tour:
Visiting one or more locations and/or buildings, including information on these locations and/or buildings.

Acceptance of our terms and conditions
These terms and conditions apply as soon as the customer, in writing (including e-mail) or verbally, instructs AORTA to organize one or more tours. Other terms and conditions are not accepted by AORTA.

Costs
The costs for standard tours offered by AORTA are € 120 per hour and € 160 for 1.5 hours. Every extra half hour costs € 30 extra. The costs mentioned are per tour with one guide and include 21% VAT. For tours offered for education purposes, a 10% discount will be applied. AORTA can arrange custom tours. Depending on the question, AORTA will charge additional preparation costs. The customer will be notified in advance.

Payment
Full payment of the total amount owed should be received by AORTA two weeks after receipt of the confirmation of a tour and at least five days before the start of the tour. Payment must be made on account number: NL14 INGB 067.53.00.576, to the attention of Stichting AORTA. A payment must include the reference number of the tour.

Cancellation by the customer
The customer has the right to cancel an agreement under the terms set out below. Cancellation is made in writing (including by e-mail). The cancellation date is the date on which AORTA receives the cancellation. In case of cancellation, Aorta will charge the customer the following costs:
1. If canceled up to 5 working days before the start of the tour, 50% of the total amount due will be charged.
2. If canceled from 5 working days before the start of the tour, or if a group (without notification) is not present at the agreed departure point in time, the total amount will be charged.

Cancellation by AORTA
AORTA reserves the right to cancel a tour in case of unforeseen circumstances. In that case, AORTA will not charge any costs to the customer. Amounts paid by the customer to AORTA will be refunded within 30 days. The customer can never claim compensation or refund of more costs than the amount payed to AORTA.

Start of a tour
In case the customer is unable to report on time at the agreed departure point, AORTA requests the customer to contact the guide directly by telephone. The tour is shortened by the amount of time the group is late. This is not deducted from the total amount. The customer may, in consultation with the tour guide, agree on an extended tour. AORTA reserves the right to charge additional costs (30 euros including 21% VAT, half an hour) provided that the customer is informed about this by the guide. If the customer does not inform the guide by telephone about a delay, the guide waits for a maximum of fifteen minutes at the agreed departure point. If the customer does not arrive within fifteen minutes, AORTA reserves the right to cancel the tour without any refund of costs.

Group size
To ensure the quality of the tours, a maximum group size of 20 people is used. As soon as the group size exceeds 20 people, AORTA adds one or more guides at additional cost. Only in agreement with AORTA can be deviated from the foregoing.

Liability
AORTA devotes the utmost care to organizing the tours. AORTA nor the guides acting under the responsibility of AORTA can be held liable for any damage -in any form- suffered by the customer and/or other participants of the group.